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MINDKEEPER SOLUTIONS
Providing solutions for your growing business ...
Thursday, March 23, 2017
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Business Solutions Provider
Manassas, Virginia

Serving all of Northern Virginia, Maryland, Washington DC and various clients from around the world.

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Customer Support Center
Proving an online support channel for your clients!...
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The Customer Support Center allows you to provide and online based support channel for your customers/clients to use to submit support requests. The Customer Support Center provides you will all the required items to rapaidly respond to your customer's needs. A satisified customer is a repeat customer.

So if clientale is important to you, why not provide a means for your clients to reach you as well as provide a means for them to upload files to facilitate the support process.

Create a online support channel for your agency today.

Customer Support Center up and running in 15 minutes.

Easy setup and maintenance!!
* Security enabled will give you peace of mind

Customization Ability:
Ability to have a customized the look using the System Settings module.
Ability to have a customized title.
Various language support files (Spanish and English).
Ability to display your personalized logo.
Ability to specify if attachment will be allowed.
Ability to specify files that can or can not be uploaded.
Daily Reminder for Staff/Admin members regarding pending support requests.
Paginations through Closed and Search ticket functions for improved listings and navigations.


Features:
Supports both English and Spanish translations.
Ability to have files downloaded by Clients or Staff members outside of Support Tickets.
Customer ability to create support tickets with attachments
Allows/restricts any type of files designated by the Administrator.
Ability to communication among all support staff regarding support issues.
Rapid response to customer issues.
Search capability built-it for various searching criterias.
Forwarding ability to forwardr support cases to other support representatives.
Allow users to upload files to folders on the fly.
Email notification to clients regarding support case status.




** Extremely useful in business environments as support channel to your clients and more...

Have a suggestion that you would like to see incorporated in our next release??
Click here to send us your ideas for an enhancement.
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9530 Lincoln Ave, Manassas, VA 20110 - (571) 330-7349
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